Context and issues

• Services provided by UX Design for the development of a digital platform allowing to create and animate the community and to access different services;
• Organisation of design thinking workshops;
• Definition of targets and customer itineraries;
• Design of the ergonomics of the new service;
• Realization of the models.

Missions carried out

• Design of the solution, customer paths, people, functionalities, etc.;
• Creation of architecture via design thinking workshops;
• Realization of the functional architecture in agile mode.

Results

• Mock-ups versioned device and declined all devices and browser;
• Support for workshop and user path summaries;
• Redesign of ergonomics taking into account the uses of the target customers;
• Recovery of user needs by means of panel questionnaire campaigns;
• Wireframes co-constructed with the company’s teams;
• Production of models;
• Creation of a style guide for the application.